FAQs and Clinic Policies

    Dr. Gupta is a conventionally trained medical doctor; however he does not service medical emergencies, nor does he provide primary care services. If you have a medical emergency, you must contact your primary care physician or dial 911.


    Dr. Gupta does not bill insurance companies; it is up to each individual to determine whether their insurance plan provides reimbursement for consultations, supplements and lab tests. Please note that we cannot guarantee reimbursement. This will depend on your individual plan.


                                                                                                     Specific instructions for patients based in India


    1. Dr Gupta does not see patients personally in India. He is only available via Zoom video conferencing for Indian patients. If this is not suitable for you, please find someone in your own city.


    2. All patients based in India must do a mandatory gut screen: either a GI-MAP or a GI Effects Comprehensive. This is non-negotiable

    If you are not willing to do a gut screen, Dr Gupta will not accept you as a patient.  Please note that we do not get any "cut" from these lab companies. Your willingness to do a gut screen tells us that you're serious about the functional medicine approach. Conversely, your unwillingness to do a gut screen tells us that you're just "window shopping" without any serious intention to improve your health.  



                                                                                                             Frequently Asked Questions

    What is Functional Medicine?

    Functional Medicine, rather than targeting individual symptoms, focuses on the optimal functioning of the entire body and its organs. It addresses the underlying causes of disease, using a systems-oriented approach in partnership with understanding the conditions and history in which the disease manifested.  Genetic, environmental and lifestyle factors all have a direct influence of long-term health and chronic health issues.


    What is Dr. Gupta's Method?

    Dr. Gupta's method is a functional medicine lab-based health approach, focused on addressing five common conditions – weight gain, fatigue, depression, female hormone and digestive problems – through restoring the 3 main body systems: hormones, digestion and detoxification. Typically these 3 main systems have become compromised long BEFORE the symptoms appeared.  The lab tests are used to determine the required natural support needed rebalance your body back to its normal state.


    How is this approach different from other practitioners?

    My method addresses the 5 most chronic symptoms of weight gain, fatigue, depression, hormone imbalances and digestive problems that are typically misunderstood/misdiagnosed by conventional medicine practitioners who attempt to address the symptoms, not the root cause.


    How long does it take to get results?

    Please remember that you did not get sick overnight, so results are not going to come overnight either. My standard programs are for a minimum of 6 months. As a general rule, it takes one month of repair for each year you’ve suffered from a specific problem. I expect about a 10% improvement with each month of care.



    Appointments

    What is the best way to schedule an appointment with Dr. Gupta?

    The fastest way to book an appointment is to use the online scheduler.

    How quickly can I get an appointment?

    We encourage clients to book 2 weeks in advance. Depending on the time of the year, we can usually schedule a new patient or lab results appointment within 1-2 weeks of the requested time. 

    What is the best way to return the new patient paperwork?

    Please scan and email the paperwork to appointments@dr-gupta.com. We cannot accept pictures taken with cellphones.



    Lab work

    How many labs are required per person?

    The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.

    Do I have to take all the recommended tests at once?

    No, but it is advisable to get them as soon as possible so we can pinpoint the exact source of the problem.

    How long does it take to get the lab results?

    The results of your lab test(s) will be sent to Dr. G  2 to 4 weeks after mailing your specimens to the lab. After evaluation, we will contact you to schedule a follow up appointment to review your results and to recommend a wellness protocol.

    Who does the lab review and wellness program design?

    Dr. Gupta does all lab review sessions and will design your protocol during your lab results consultation. The rest of our team helps with follow up, nutritional and lifestyle coaching as well as with disseminating all of our health and wellness educational information.


    What type of lab tests are required?

    Depending on the type of test, the samples required are saliva, urine or stool. All tests are completed by the client through easy test kits that are self-administered in the comfort of your own home. Dr. G does not do any blood tests.


    Cost / Insurance

    What are the fees for Functional Medicine consultations?

    New patient initial consultations (15 minutes) with Dr. Gupta are free for a limited period.


    If you wish to skip the above step, please go ahead and book a 30 or 60 minute consult.

    Lab result consultation and program design for 1 lab: 30 minutes for $175

    Lab result consultation and program design for 2-3 labs: 60 minutes for $349

    Check-in or program adjustment (existing patients only): 15 minutes for $49


    All consultations will be billed for the actual time used.


    How much do lab tests cost?

    Depending on the lab test, the cost is $150-400 per lab kit and you can always start a program just by ordering a single test.

    How much do wellness programs cost after lab work?

    Depending on the protocol created by Dr. Gupta, the estimated total cost starts at approximately $100 and depends on the length of the program.

    What is the average cost I will incur for my initial new patient consult plus test kits?

    It depends on how many test kits are recommended (typically 1-4) but we always recommend that if there are any budgetary concerns, clients start with their first test.

    Does my new patient consultation fee include follow ups, test kits and supplements?

    The new patient consultation is an assessment of your health and recommendations on what tests are required to understand the state of your body systems. The new patient consultation fee does not include any follow ups, test kits or supplements.


    Types of payment that are accepted:

    Methods of payment are:  Paypal, Visa, MasterCard or American Express.


    Protocols


    How long are the programs that Dr. G recommends?

    Initial programs range anywhere from 3-6 months depending on the degree of your health condition.


    How often should I retest?

    While retesting isn’t required, it is recommended that a client retest at the 6 month mark to measure improvement and adjust protocols if needed. Once a client has achieved their desired health results, we recommend annual testing to ensure your body systems continue functioning at their best.


    Products / Shipping


    What is the fastest way to order supplements/test kits after I have become a patient?

    The quickest and easiest way to order supplements or test kits is via our online store. 


    Does Dr Gupta receive kickbacks or any other form of illegal remuneration from supplement companies?

    No. Dr. Gupta DOES NOT have a personal agenda of selling supplements and he does not receive kickbacks from supplement companies. In the interest of patient safety, Dr Gupta recommends certain private label professional brands. However, the patient is free to buy supplements from any source. For more details, please refer to our supplement liability waiver which is provided to all new patients.

    OUR LIABILITY ONLY EXTENDS TO SUPPLEMENTS PURCHASED THROUGH OUR CLINIC.


    How soon does my supplement/test kit order ship once I have placed an online order?

    Our office ships within 24 hours of receipt of your online order unless stated otherwise. This excludes Saturdays, Sundays and holidays.


    What shipping method is used for my supplements?

    Orders are shipped by regular UPS ground unless faster delivery is requested. International orders are shipped via FedEx Priority or DHL Express, depending on availability. We do not ship international via UPS.

    Please be aware of customs requirements for your country. We will work with you to facilitate customs clearance. However, we are unable to provide refunds for packages that are seized or rejected by customs. Customs duties and taxes are the sole responsibility of the patient. International patients must be aware that international customs regulations can be often frustrating and make no sense whatsoever. Therefore, please check the rules PRIOR to placing your order. We have zero liability for customs-related issues.


    Can I email Dr. G with any questions/concerns?

    Dr. G is happy to answer brief questions via email you may have about your protocol or symptoms. If it is a complex question which requires further back and forth communication, Dr. G will recommend scheduling a 15 min. consult.

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